"It doesn't make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do." - Steve Jobs

A long time ago someone told me: “When you hire people, who are smarter than you, it demonstrates that you may be smarter than them.”

In the world of technology, the same principle is true. Finding a technology partner that can deliver knowledge and wisdom beyond your current state of understanding, while providing a trustworthy relationship, can be a challenge. The level of knowledge between and among technology companies is most likely equal. 

What can make the difference?

Successful technology organizations demonstrate a proven ability to establish a collaborative relationship before presenting options. Through this method, the client and technology vendor can develop mutual expectations with clearly defined goals and objectives. This step is crucial to the success of the endeavor. For as with most relationships, whether personal or professional, it is the planning stage that creates the map for all to follow. Besides setting the plan, this minimizes any confusion through clearly stated objectives, mutually agreed milestones and deliverables for a successful result.

A relationship comes first. Then, by taking the appropriate amount of time and interest to gain a comprehensive, clearly defined goal of what the client wants to achieve and the technology vendor can deliver, there is a greater chance for success in this and any future efforts. Establishing clear and concise expectations is paramount to getting optimal results for any venture.

Often, as the process is in place, the discovery of technology and collaborative opportunity appear that clients would not have been aware. Through ongoing discussions and a collaborative atmosphere, there is curiosity and interest brought forth resulting in unexpected client improvements. Efficiencies, operational enhancement, and greater profitability truly make a difference for all those involved. Updating and improving processes and including people in developing a solution allows for new discovery and transformations that will be beneficial to the organization that employs experts in technology to meet ongoing challenges in the business environment.

Majime is guided by these principals.